Empathy and sympathy are not just two different approaches to confronting the emotional challenges of others; they are diametrically opposite responses in many important ways. Sympathy places another's problems at a distance from us, places us in a position of superiority, and "drives separation", says the film's narrator, Dr. Brené Brown. Empathy, on the other hand, requires that one internalize the feelings of another. That shared experience drives interpersonal connection, she says. "What makes things better is connection."